Policy on Merchandise Returns and Refunds

We understand that sometimes customers may need to return or exchange merchandise that they have already purchased from us. At HOSM, we aim to provide our customers with the best possible customer service and experience. As such, we have developed the following policy for merchandise returns and refunds:


  • Certain merchandise cannot be returned or exchanged, such as customized or personalized items.
  • For health and safety reasons, perishable items are also non-returnable/non-exchangeable.
  1. Customers may cancel a request within the first 24 hours of submitting it and receive a refund of the total amount paid minus a service fee. The service fee will be communicated clearly upfront and will be a percentage of the total amount paid for the request.
  2. To cancel a request, customers must contact customer service through a designated email or phone number within the first 24 hours of submitting the request.
  3. Once customer service receives a request to cancel, they will process the refund within 15 business days.
  4. Customers will receive an email confirmation of the refund and can expect to see it reflected on their account within the next 3-5 business days, depending on their bank’s processing times.