Policy on Merchandise Returns and Refunds

We understand that sometimes customers may need to return or exchange merchandise that they have already purchased from us. At HOSM, we aim to provide our customers with the best possible customer service and experience. As such, we have developed the following policy for merchandise returns and refunds:

Policy on Merchandise Returns and Refunds

  • Customers can receive a refund or exchange on any merchandise purchased from HOSM within 30 days of the purchase date, provided that the merchandise is returned in its original condition and with its original packaging.
  • Refunds will be processed within 3-5 business days of receipt of the returned merchandise.
  • Customers who wish to receive an exchange rather than a refund should specify the merchandise they would like to exchange the item(s) for on their return form. The exchange will be processed as soon as possible.
  1. Customers may cancel a request within the first 24 hours of submitting it and receive a refund of the total amount paid minus a service fee. The service fee will be communicated clearly upfront and will be a percentage of the total amount paid for the request.
  2. To cancel a request, customers must contact customer service through a designated email or phone number within the first 24 hours of submitting the request.
  3. Once customer service receives a request to cancel, they will process the refund within 15 business days.
  4. Customers will receive an email confirmation of the refund and can expect to see it reflected on their account within the next 3-5 business days, depending on their bank’s processing times.