Terms Of Service

Welcome to ArtisanMart.ae, a vibrant online marketplace that connects talented artisans with customers looking for unique, handcrafted products. These Terms of Use govern your access to and use of ArtisanMart.ae, including any content, functionality, and services offered on or through our website.

• HOSM COMMERCIAL BROKER L.L.C maintains the https://hosm.com Website (“Site”).
• United Arab of Emirates is our country of domicile” and the governing law is the local law of the United Arab Emirates. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in U.A.E.
• Visa or MasterCard debit and credit cards in AED will be accepted for payment
• We will not trade with or provide any services to OFAC (Office of Foreign Assets Control) and sanctioned countries in accordance with the law of UAE
• Customers using the website who are Minors/under the age of 18 shall not register as a User of the website and shall not transact on or use the website
• Cardholder must retain a copy of transaction records and Merchant policies and rules
• Users are responsible for maintaining the confidentiality of his/her account

• Nature of the Online Store: hosm.com operates as a platform where independent vendors can sell their products directly to you. As such, the vendors are solely responsible for handling all aspects of their transactions including shipping, refunds, returns, warranties, delivery times, product quality, and safety.
• Role of hosm.com: While we facilitate a marketplace for these transactions, hosm.com is not a party to the transactions between buyers and vendors. Our role is limited to providing the platform and related services.
• Agreement to Terms: By using hosm.com, you agree to be bound by these Terms of Use and our Privacy Policy, found at https://hosm.com/privacy-policy, incorporated herein by reference. If you do not agree to these Terms of Use, you must not access or use ArtisanMart.ae.
• Eligibility: You must be at least 18 years old to use hosm.com. By agreeing to these Terms, you represent and warrant that you are of legal age to form a binding contract with hosm.com and meet all of the foregoing eligibility requirements. If you do not meet all of these requirements, you must not access or use hosm.com.
• Changes to Terms: hosm.com reserves the right to modify or revise these Terms of Use at any time at our sole discretion. All changes are effective immediately when we post them and apply to all access to and use of hosm.com thereafter. Your continued use of hosm.com following the posting of revised Terms of Use means that you accept and agree to the changes.

Please review these Terms of Use carefully before you start to use hosm.com.

1. Acceptance of Terms

HOSM COMMERCIAL BROKER L.L.C maintains the https://hosm.com/ Website (“Site”)

This document (the “Terms of Use for Vendors”) and the other documents it references form the complete set of terms and conditions that govern your use of the services offered by hosm.com (the “Services”). These documents establish a contractual relationship between you (the “customer”, “client” “you”, or “your”) and HOSM COMMERCIAL BROKER L.L.C (owner of the brand and website hosm.com), hereafter referred to as “hosm.com”, “we”, “us”, or “our”. The Services include our website, mobile applications, and other related tools through which we enable you to buy artisanal products sold by 3rd party vendors.

By accessing or using hosm.com, you confirm your acceptance of these Terms of Use and agree to be bound by them:

• Binding Agreement: Your use of hosm.com, including browsing the site, making purchases, or interacting with vendor listings, constitutes a legally binding agreement to these Terms of Use. If you do not agree to these terms, you should not access or use hosm.com.
• Terms Acceptance: Acceptance of these terms includes an agreement to any additional terms and conditions provided by hosm.com, including our Privacy Policy and any other policies or guidelines linked to these Terms of Use.
• User Responsibility: You are responsible for ensuring that all persons who access hosm.com through your internet connection are aware of these Terms of Use and comply with them.
• Updates and Changes: We reserve the right to revise or update these Terms of Use at any time, and your continued use of hosm.com will signify your acceptance of any adjustments to these terms. You are advised to regularly check these Terms of Use for any changes, as they are binding on you.
• Electronic Agreement: Your use of hosm.com constitutes your agreement and intent to be bound by these terms electronically.

By using hosm.com, you acknowledge that you have read, understood, and agree to be bound by these terms. Your agreement is acknowledged as fully as if you had signed a document in ink. If you are using the site on behalf of an organization or entity, you represent and warrant that you are authorized to agree to these terms on behalf of that organization or entity.

2. Modification of Terms

hosm.com reserves the right to update or modify these Terms of Use at any time to reflect changes in our services, user feedback, or legal and regulatory updates:

• Changes and Revisions: We may change, modify, add, or remove portions of these Terms of Use at any time without prior notice. It is your responsibility to check these Terms regularly for changes. Your continued use of the site after the posting of changes will mean that you accept and agree to the revisions.
• Effective Date of Changes: Changes to the Terms of Use will be effective immediately upon posting, unless otherwise noted. We will make a reasonable effort to notify users of significant changes through the website or other communication methods.
• Your Acceptance of Changes: By continuing to use hosm.com after any changes are made, you accept and agree to abide by the modified Terms of Use. If you do not agree to the new terms, you should discontinue your use of hosm.com.
• Historical Versions: Previous versions of these Terms of Use will be archived and available upon request. This allows users to understand how the Terms of Use have evolved over time.

Understanding and adhering to the most current version of the Terms of Use is crucial for your continued use of hosm.com. We encourage you to review these terms regularly to stay informed about your rights and obligations as a user of the platform.

3. User Accounts and Registration

To fully engage with hosm.com, including making purchases, users may be required to create an account and provide certain personal information:

• Account Creation: When you create an account on hosm.com, you must provide accurate, complete, and current information as prompted by the registration form. Failure to do so constitutes a breach of these Terms, which may result in immediate termination of your account on our platform.
• Account Security: You are responsible for maintaining the confidentiality of your account and password, including but not limited to the restriction of access to your computer and/or account. You agree to accept responsibility for any and all activities or actions that occur under your account and/or password, whether your password is with our service or a third-party service. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
• Account Information: You may update, edit, or delete your account information and preferences at any time, including receiving notifications from ArtisanMart.ae by managing your account settings.
• Prohibited Use: You may not use another person’s account or provide access to your account to any third party. When creating your account, you may not provide any false personal information or create an account for anyone other than yourself without permission.
• Termination and Suspension: hosm.com reserves the right to suspend or terminate your account and access to the website if any information provided during the registration process or thereafter proves to be inaccurate, not current, or incomplete.
• Age Requirement: You must be of legal age to form a binding contract to create an account on hosm.com. If you are not of legal age, you must obtain parental or guardian consent to use this website.

By creating an account, you agree to comply with these terms and to keep your contact information accurate and up-to-date.

4. Privacy Policy

The privacy of our users is paramount at hosm.com. Our handling of your personal information is governed by our Privacy Policy:

• Incorporation of Privacy Policy: By agreeing to these Terms of Use, you also agree to the terms of our Privacy Policy, which is incorporated by reference into these Terms. The Privacy Policy outlines our practices concerning the collection, use, and sharing of your personal information.
• Consent to Data Collection and Use: When you create an account, make a purchase, or otherwise use our services, you consent to the collection, use, and sharing of your personal data as outlined in our Privacy Policy.
• Updates to Privacy Policy: The Privacy Policy may be revised from time to time. We will notify you of any significant changes, and your continued use of ArtisanMart.ae after such changes will constitute your acceptance of the new Privacy Policy.
• User Responsibility: It is your responsibility to read and understand the Privacy Policy. If you have any questions or concerns about our privacy practices, you are encouraged to contact us.
• Data Protection: ArtisanMart.ae is committed to protecting your personal information and implementing industry-standard security measures.

Understanding and respecting our Privacy Policy is crucial for a safe and enjoyable experience on hosm.com. We encourage users to review the policy periodically to stay informed about how their personal information is used and protected.

5. Product Descriptions and Pricing

hosm.com takes pride in showcasing a wide range of products from various independent artisans. Our commitment is to ensure accurate and detailed descriptions of products and transparent pricing policies:

• Product Descriptions: Each product listed on hosm.com is described as accurately as possible. However, we do not warrant that product descriptions or other content on the site are accurate, complete, reliable, current, or error-free. The individual vendors, who are solely responsible for the accuracy of their listings, provide these descriptions.
• Pricing: All prices listed on hosm.com are determined by the individual vendors. While we strive to ensure that all prices are displayed accurately, errors may occur. If we discover an error in the price of a product you have ordered, we will inform you as soon as possible and offer the option of reconfirming your order at the correct price or canceling it.
• Variability: Given the nature of the platform, which promotes handmade and artisanal products, slight variability in the items (such as color, texture, or dimensions) compared to the product images on our site may exist.
• Vendor Responsibility: Vendors are responsible for ensuring that their product listings, including descriptions and pricing, comply with our policies and are a true representation of the products they are selling.
• User Discretion: As a user, you are encouraged to read the product descriptions carefully before making a purchase. If you have any questions or concerns about a product, you are encouraged to contact the vendor directly through the platform.

hosm.com values transparency and accuracy in product representations, aiming to provide you with all the information you need to make informed purchasing decisions.

6. Ordering, Shipping, and Returns

hosm.com serves as a marketplace where independent vendors manage their own policies regarding ordering, shipping, and returns:

• Order Process: When you place an order on hosm.com, you are entering into a direct transaction with an independent vendor. We facilitate the process but the vendor is solely responsible for fulfilling and shipping your order.
• Shipping Policies: Shipping times and costs vary by vendor. Each vendor on hosm.com is responsible for providing their shipping policies, including estimated delivery times and shipping methods. hosm.com is not responsible for delays or issues in shipping.
• Returns and Refunds: Return and refund policies are set by individual vendors. If you are not satisfied with a purchase, please review the vendor’s return policy on their shop page. hosm.com does not process returns or refunds for products sold by vendors on our platform.
• Quality and Safety of Products: While vendors are expected to uphold high standards of quality and safety, hosm.com is not responsible for the quality, safety, or legality of the items listed on our platform. Concerns about product quality should be directed to the vendor or relevant authorities.
• Food Products. HOSM does not sell any food item listed on the website directly, we collect payments only as an agent of the seller and as such we do not guarantee any item listed on the website or any transaction between a buyer and seller. We have no control over and do not guarantee the quality, safety or legality of items advertised, the truth or accuracy of users’ listings, the ability of sellers to sell items, the ability of buyers to pay for items, or that a buyer or seller will actually complete a transaction or return an item. HOSM are not liable for any impact or health consequences such as poison, or may lead to death to people post eating any of the food purchased from HOSM sellers due to any reason. HOSM are not liable for any impact or health consequences such as poison, or may lead to death to people post eating any of the food purchased from HOSM sellers due to seller didn’t explain the ingredients of food.
• Makeup, Cosmetics and Health Products: Makeup, Cosmetics and Health products have a strict once opened have a strict no refund/exchange policy. HOSM does not take any responsibility for health and beauty products sold on the site nor it does it guarantee the use, effectiveness or safety of such products as advertised by the seller. HOSM does not take any responsibility for health and safety due to buying and usage of any health & beauty products from the seller on HOSM website or application, nor it guarantee the use, impact on health/skin/body, and consequences of the use on body health.
• Disputes: In the event of a dispute with a vendor regarding a purchase, we encourage you to contact the vendor directly to seek a resolution. ArtisanMart.ae provides support in facilitating communication but does not mediate disputes.
• Vendor Compliance: Vendors are expected to comply with our marketplace policies, including accurate representation of products and adherence to their stated shipping and return policies.

We encourage buyers to review vendor profiles and policies and to communicate directly with vendors for any specific inquiries or concerns about products, shipping, or returns.

7. User Conduct and Restrictions

hosm.com is committed to maintaining a safe and respectful online marketplace. We expect all users to adhere to certain standards of conduct:

• Respectful Interaction: Users must interact with each other, vendors, and hosm.com staff in a respectful and courteous manner. Harassment, abusive language, or inappropriate behavior will not be tolerated.
• Prohibited Activities: Users are prohibited from:
  • Engaging in fraudulent activity or making false claims.
  • Manipulating the price of any item or interfering with other users’ listings.
  • Posting false, inaccurate, misleading, defamatory, or libelous content.
  • Violating any laws, third-party rights, or our policies.
• Intellectual Property: Respect the intellectual property rights of others. Do not post content that infringes upon any third-party’s intellectual property rights or violate any copyright, trademark, patent, trade secret, or other intellectual property laws.
• Account Use: Users must not use their accounts for any unlawful purposes. Each account is personal and cannot be transferred or used by anyone other than the registered user.
• Interference with the Platform: Any attempt to interfere with the proper working of hosm.com, such as attempting to overload, “flood,” or “crash” the website, is strictly prohibited.

Violations of these conduct guidelines may result in a range of actions, including, but not limited to, account suspension, termination, and legal action.

8. Intellectual Property Rights

hosm.com respects the intellectual property rights of others and expects its users to do the same:

• Ownership of Content: The content on hosm.com, including text, graphics, logos, images, as well as the compilation thereof, and any software used on the site, is the property of hosm.com, its vendors, or its content suppliers and is protected by copyright and other intellectual property laws.
• Trademark Information: The trademarks, logos, and service marks displayed on hosm.com are the property of hosm.com or other third parties. Users are prohibited from using these marks without prior written consent from hosm.com or the third-party owner.
• User-Generated Content: By posting content on hosm.com, you grant us a non-exclusive, worldwide, royalty-free, perpetual, irrevocable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.
• Infringement Claims: If you believe that your intellectual property rights have been violated, please notify us, and we will investigate the matter and take appropriate actions under the applicable intellectual property laws.
• Prohibited Use: Users must not reproduce, perform, display, or use any content from hosm.com in a way that infringes upon the intellectual property rights of others, including, but not limited to, use for illegal or unauthorized purposes.

Respect for intellectual property rights is a cornerstone of hosm.com’s business ethics. We encourage our users to uphold these standards to maintain the integrity and creativity of our marketplace.

9. Disclaimers and Limitation of Liability

hosm.com seeks to provide a seamless and enjoyable shopping experience but there are certain things we need to clarify:

• “As Is” and “As Available”: The services and products on hosm.com are provided “as is” and “as available” without any warranties of any kind, either express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
• Vendor Responsibility: hosm.com is a marketplace platform and is not directly involved in the transactions between vendors and customers. The vendors are solely responsible for the quality, safety, legality, and delivery of their products. hosm.com disclaims any liability in this regard.
• No Endorsement: We do not endorse or warrant any products sold on our platform or any content posted by vendors. The decision to purchase a product is solely yours, and you should exercise appropriate diligence.
• Limitation of Liability: In no event shall hosm.com, its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or use of or inability to access or use the service.
• Indemnification: You agree to indemnify and hold harmless hosm.com and its affiliates, officers, agents, employees, advertisers, licensors, suppliers or partners from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or in connection with your use of hosm.com, your violation of these Terms, or your violation of any rights of a third party.
• Content Accuracy: While we strive to ensure the information on hosm.com is accurate, we do not guarantee that the site’s content is accurate, complete, reliable, current, or error-free.

This section does not affect any statutory rights that may not be disclaimed and is intended to limit our liability within the bounds of the law.

10. Indemnification

As a user of hosm.com, you agree to indemnify, defend, and hold harmless hosm.com, its officers, directors, employees, agents, licensors, suppliers, and any third-party information providers to the service from and against all losses, expenses, damages, and costs, including reasonable attorneys’ fees, resulting from any violation of these Terms of Use or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your account.

• Scope of Indemnification: This indemnification obligation covers claims arising from your use of the site, your submission of content, your violation of any rights of another, including intellectual property rights, and your conduct in connection with the service.
• Defense and Cooperation: hosm.com reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with hosm.com in asserting any available defenses.
• User Responsibility: Your indemnification obligation includes, without limitation, any legal claims arising from your conduct, your breach of these Terms of Use, and your interactions with other users or vendors on the platform.

This indemnification is in addition to, and not in lieu of, any other indemnities set forth in a written agreement between you and hosm.com.

11. Governing Law and Jurisdiction

These Terms of Use and your use of hosm.com are governed by and construed in accordance with the laws of the United Arab Emirates, without regard to its conflict of law principles:

• Jurisdiction: Any legal suit, action, or proceeding arising out of, or related to, these Terms of Use or hosm.com shall be instituted exclusively in the federal courts of the United Arab Emirates. You waive any and all objections to the exercise of jurisdiction over you by such courts and to venue in such courts.
• Applicability: This clause applies to all disputes or claims associated with hosm.com, including those in contract, tort, statute, fraud, misrepresentation, or any other legal theory.
• International Use: We recognize that hosm.com can be accessed from outside the United Arab Emirates. However, if you access and use the site from outside the UAE, you are responsible for complying with your local laws.
• Dispute Resolution: Before filing a claim against hosm.com, we encourage you to contact us directly to seek a resolution. We will consider reasonable requests to resolve the dispute through alternative dispute resolution procedures, such as mediation or arbitration, as alternatives to litigation.

This section does not preclude you from bringing issues to the attention of federal, state, or local agencies where permitted by law.

12. Feedback and Suggestions

At hosm.com, we value the feedback and suggestions of our users as they play a crucial role in the continuous improvement of our platform:

• Submission of Feedback: Users are encouraged to submit feedback, comments, and suggestions for improvements to the hosm.com platform. You may send feedback by emailing us, using our contact form, or through any other communication channels provided on our site.
• Use of Feedback: By submitting feedback, you grant us the right to use, share, and commercially exploit your suggestions without any obligation or compensation to you. We may implement your feedback into our website, services, or products without any restriction or payment.
• Constructive Contributions: We appreciate constructive feedback that is aimed at enhancing the user experience, the functionality of the platform, and the overall service quality.
• No Confidentiality: Feedback should not contain confidential or proprietary information of you or any third party. hosm.com is not under any obligation of confidentiality, express or implied, with respect to the feedback.
• User Engagement: We consider user feedback as an integral part of our community and decision-making process, though we reserve the right to determine whether or how to act on any feedback provided.

We are always eager to hear from our users and are grateful for the insights you provide to help make hosm.com a better marketplace.

13. Termination of Use

hosm.com reserves the right to terminate or suspend access to our site and its services without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms of Use:

• User Account Termination: We may terminate or suspend your account immediately, without prior notice or liability, for any breach of these Terms, or for any other reason, including non-payment of fees, if applicable.
• Effect of Termination: Upon termination of your account, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.
• Survival of Terms: All provisions of the Terms which, by their nature, should survive termination, shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
• No Refunds: In the event of termination, hosm.com is under no obligation to provide refunds or credits for any purchases made.
• Notification of Termination: While we strive to provide advance notice of termination, circumstances may require immediate action for the safety and integrity of our platform.

This termination clause does not limit any of hosm.com’s rights in case of your breach of these Terms of Use under the law.

14. Contact Information

For any questions or concerns regarding these Terms of Use, or any other inquiries related to hosm.com, you may contact us using the following details:

• Email: support@hosm.com
• Customer Service: For immediate assistance, please reach out to our customer service team through the contact form available on our website.
• Feedback and Inquiries: We welcome your questions, feedback, and any inquiries regarding our platform, and we are committed to providing timely and helpful responses.

Your communication is important to us, and we endeavor to provide clear, accurate, and prompt responses to all inquiries. Whether your question is about an order, a vendor, or how our site works, our dedicated team is here to assist you.

15. Effective Date and Updates

This Terms of Use document is effective as of 22 February 2024 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page:

• Effective Date: The effective date of these Terms of Use is [Insert Effective Date]. Please note that older versions of this document are superseded by the most recent version.
• Review and Updates: We reserve the right to update, change or replace any part of these Terms of Use by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
• Notification of Changes: While we will endeavor to notify users of any significant changes to these Terms of Use, such notification is not always possible or required. Users are encouraged to review these terms regularly to stay informed of their rights and responsibilities.
• Historical Versions: Upon request, previous versions of these Terms of Use can be made available for users to understand the evolution of our terms and policies.

We are committed to conducting business in a lawful and ethical manner, and we encourage you to carefully read and understand these Terms of Use as they govern your use of hosm.com.