Warranty, Returns & Refund Policy

We understand that sometimes customers may need to return or exchange merchandise that they have already purchased from us. At artisanmart.ae, we aim to provide our customers with the best possible customer service and experience. As such, we have developed the following policy for merchandise returns and refunds:

Policy on Merchandise Returns and Refunds

• Customers can receive a refund or exchange on any merchandise purchased from hosm.com within 7 days of the purchase date, provided that the merchandise is returned in its original condition and with its original packaging.
• Refunds and exchanges exclude private clothing items like underwear, as well as perishable goods.
• Refunds will be processed within 3-5 business days of receipt of the returned merchandise.
• Customers who wish to receive an exchange rather than a refund should specify the merchandise they would like to exchange the item(s) for on their return form. The exchange will be processed as soon as possible.

1. Customers may cancel a request within the first 24 hours of submitting it and receive a refund of the total amount paid minus a service fee. The service fee will be communicated clearly upfront and will be a percentage of the total amount paid for the request.
2. To cancel a request, customers must contact customer service through a designated email or phone number within the first 24 hours of submitting the request.
3. Once customer service receives a request to cancel, they will process the refund within 15 business days.
4. Customers will receive an email confirmation of the refund and can expect to see it reflected on their account within the next 3-5 business days, depending on their bank’s processing times.

* We accept returns within 7 days of receipt, only if their delivery packaging has not been opened or the products are damaged or wrong product. Please notify us and return the box in its original packaging. In such instances, we will endeavour to send you another or refund the payment.

* We can only accept returns of products that have not been tampered with, are sealed and remain in the original packaging. If all these conditions are met, please ship your products back to us using a registered courier service and we will issue a full refund. Please note that we reserve the right to refuse any returned shipments if the product has been used or tampered with. Shipping & Handling fees are non-refundable.

* Refunds will be done only through the Original Mode of Payment